Shipping Policy

📦 LAST POSTING DATES FOR CHRISTMAS DELIVERY
To make sure your goodies arrive on time:
⭐ Standard Delivery: Order by Wednesday 17th December
⚡ Express Delivery: Order by Thursday 18th December

We will still be packing and dispatching orders up until 23rd December, but after the dates above we can’t guarantee delivery before Christmas.

🕒 HOLIDAY CLOSURE
Our team will be taking a well-earned break.
Last working day: 23rd December
We reopen: 5th January 2026

The online store stays open, so you can still place orders while we’re away. Anything ordered during this time will be packed and shipped from 5th January.

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

We will make every effort to get your order to you as soon as possible. However, please allow for the following timeframes:

• Standard delivery orders placed before 1pm on business days will be processed the same day. Orders placed after 1pm will be processed the following business day.
• Express delivery orders placed before 1pm on business days will be processed the same day. Orders placed after 1pm will be processed the following business day.

Weekend and public holiday orders will be processed the next business day.

We offer the following delivery options:

• Standard delivery: 3-5 business days
• Express delivery: 1-2 business days (depending on time order is placed)

Fixed Domestic Shipping Rates 

• Standard delivery: £3.99
• Express delivery: £5.99

We do not offer international shipping.

When your order has shipped, you will receive an email or sms notification from one of our shipping partners which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

Our shipping partners are:

• Royal Mail (click here to track your order), and
• DHL (click here to track your order)

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition. Read more about our return policy here.

In the event that your order arrives damaged in any way, please contact us as soon as possible at contact@littlehensupplies.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis.